@article{StockerNasseri2020,
    author = {Stöcker, Björn and Nasseri, Aydin},
    title = {Penalty Reward Contrast Analysis (PRCA) for Categorizing Service Components: A New Approach},
    year = {2020},
    journal = {Archives of Data Science, Series A},
    volume = {6},
    number = {2},
    pages = {1-20},
    doi = {10.5445/KSP/1000098012/03}
}